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I have been a client of Healthitinerary for several years....as we say in the U.S: worth their weight in gold. Helpful, knowledgeable and lovely people. Going to a doctor or dentist isn't always pleasant but the team is always there to help and comfort. I didn't know the medical landscape very well at the start. HI has directed me to fine practitioners in all categories, without exception. Do yourself a favor, Sign up today!

The staff at Healthitinerary is always helpful. Using their concierge services has been a great help in transitioning to life in Merida and I value their knowledge and assistance. I would highly recommend their services.

Without Heathitinerary our time in Merida would have been much mores difficult. Not long after arriving I had a flare up of a chronic disease. HI has walked us through so much. They presented our insurance option and helped They found doctors and acted as translators, they made appointments, then provided transportation to them. They ordered prescriptions when I needed them. In short have just been wonderful to us. The people are caring and thoughtful. I highly recommend working with Health Itinerary.

I have been a client of Health Itinerary for nearly 4 years. Their team of professionals have coordinated and assisted in every aspect of my healthcare. From managing my IMSS annual enrollment, appointments and services to acting as intermediary with specialists, pharmacies and lab services. Recently I enrolled in their Assist Program that administers all of my end of life needs. I highly recommended Health Itinerary to anyone who is looking for comprehensive health concierge services! They will not disappoint! All the best.

We have been very pleased with the services and attention we have received from the helpful and friendly representatives of Health Itinerary. Three years ago we joined Health Itinerary because our friends had told us how pleased they were with the service. At our first visit to their office we asked about IMSS, the Mexican Social Security Institute, and we were assisted in filling out our application. Shortly after we were accepted into IMSS the HI representatives started making our doctor appointments for us with our assigned doctors at our assigned IMSS clinic. On our appointment days we were picked up and driven to the appointments. Our representative stayed with us for our appointments so that we could be understood by our doctors and we could better understand them. Whenever medicine was prescribed our HI representative went to the pharmacy at the IMSS location and stood in line, and picked the medicine for us. If referrals to other doctors were made by our primary care doctor our HI representative stood in line to schedule the referral appointments. When my husband needed surgery last October all the details of the many doctor visits and hospital visits were handled by our HI representative. The surgery went very well, and once again, while I waited for my husband to be ready to be driven home the HI representative was with me, and then drove us home. Perhaps the greatest benefit to us is the emergency services provided by Health Itinerary. We have a 24 hour emergency telephone number. Our HI representative will call the ambulance for us if necessary, and our HI representative will meet us at the hospital emergency room. In this scariest moment we will not be alone. We will have our HI representative to advocate for us and translate and explain for us. My husband is Mexican but when he worked on a ranch years ago his employer did not put money into his Mexican social security account so we both pay a fee yearly to IMSS based on our ages. Everything in the IMSS is covered by our yearly payment to IMSS. We do not pay for doctor visits, medicines, medical tests or surgery. So far we have been extremely pleased with IMSS. Being members of Health Itinerary has more than paid for itself in every way, and we’ve been extremely pleased with their services also.

As an expat, my husband and I are happy with your services, your support and the competence of your recommendations. Thank you very much.

When my wife and I moved to Merida nearly two years ago, we had many questions on how to navigate life here. As we asked friends and acquaintances for advice on one matter or another, it became clear that healthcare concerns were a priority. In no uncertain terms, the best advice we were given was on the value of joining Health Itinerary. After our initial interview to learn the benefits we could receive, we were sold! Health Itinerary has set us up with a network of caring, knowledgeable, English-speaking doctors. Since we do not own a car, the transportation to and from appointments is invaluable. Health Itinerary also helped us through the process of applying for IMSS (Mexican socialized medicine.) Not being proficient Spanish speakers, we literally could not have done this without them. Their presence at each IMMS visit is critical as the doctors and staff there do not, as a whole, speak English. Knowing we have this level of support for our private network of doctors and IMSS network takes a huge burden off our shoulders in matters of healthcare. This is not just a good idea for us… it is critical. We have recommended Health Itinerary to any new Merida residents we have met and will certainly continue to do so in the future. Eric and Sandy Wiedegreen Thank you for giving us the opportunity to share our thoughts.

As one of the first clients with HI, I can attest to the GREAT service that I have received for all these years. I especially appreciate their wonderful service during Covid; they may very well have saved my life by allowing me to stay protected. Dr Rafael even made a housecall. Speaking of Dr. Rafael, he is a wonderful doctor and a very nice man...concerned and always polite and not just trying to get me in and out as quickly as possible. Pati, as the entrepreneur who started this wonderful service, is also always concerned and willing to help. In fact, a friend who is also a client of HI, was ill and not answering his telephone so I called Pati (I think it was on Christmas) to ask what we should do. She drove to pick me up and take me to my friend's place to make sure that he was not in need of assistance. As for the rest of the staff, they are always kind, polite, good English and punctual to pick me up and take me to my medical appointments and go with me to translate. Then they do the "extra" services to pick up medications and to make appointments for me as needed. If I seem to be gushing about the HI service, I am because I so much appreciate all that they do and at a very reasonable cost.Eric and Sandy Wiedegreen Thank you for giving us the opportunity to share our thoughts.

As an expat deciding to move to and live in Merida and not able to speak Spanish we found out quickly how frustrating and difficult it was to navigate and communicate with doctors, agencies and other organizations. And then about 3-4 years ago we found Pati Sales and her company Healthitinerary. We pay each year for Pati and her fantastic team to make appointments, schedule rides to and from appointments and to have a doctor in their office if needed anytime. They have other numerous services available. Their detail to each individual and customer service are impeccable. We were very fortunate to have found them and highly recommend them. Thank you