*Review the general conditions of each promotion
Membership
Imagine having all the knowledge and insides information about the healthcare system, providers and doctors at one phone call or email away, plus having firsthand guidance, help and support from health specialists and doctors.
Our memberships are carefully designed to guarantee the care of your health and well-being, so you can live without medical worries while you are in Yucatan.
- Unlimited appointmnets with a General Doctor
- Unlimited medical assistence
- Medical appointment booking service
- Reminders of your medical appointments
- Medical companion for scheduled appointments
- Translation of medical appointments
- Transportation to your medical appointments
- Patient information management
- 24/7 emergency line
OUR SERVICES
Emergency line 24/7
• Coordination of ambulance service
• Post-emergency follow-up
Medical appointments
• Unlimited medical appointments with a general practitioner
• Unlimited at-home medical appointments with a general practitioner
Medical Concierge:
• Scheduling medical appointments
• Medical appointment reminders
• Coordination of transportation for
consultations and procedures
• Comprehensive logistical coordination to ensure a stress-free experience within the healthcare system.
Accompaniment Service: 24/7
• Personalized assistance for patients in medical consultations and hospitals
• Linguistic support to overcome language barriers
• Management of medical paperwork and procedures
• Continuous support and follow-up after consultations to ensure customer satisfaction.
Transportation Service:
• Coordination of safe and comfortable transportation for medical appointments*.
• Bilingual driver service to ensure comfort and punctuality.
IMSS support and advice
• Appointment management.
• Medication collection.
•Surgery scheduling
*Check terms and conditions
The Healthitinerary membership experience
goes beyond your typical insurance or primary care practice
Additional Benefits
5% discount on contracting insurance with Expat Insurance Company
15% discount on contracting procedures with Assist Services Company
Discounst on Rental and Purschase of Medical Equipment
Free dental cleaning and checkp with our dental provider*
Discounts on dental treatments*
Discount on Labs Works*
Discount on cardiology consultations
Discounts on private physiotherapy sessions*
FAQs
Healthitinerary is a company that offers medical concierge and accompaniment services in Mexico, eliminating language barriers for foreigners seeking medical care in the region. We provide personalized assistance, appointment coordination, translation, and transportation services.
Our services are offered through a membership that allows members to access a variety of medical and accompaniment services. Once you become a member, you can request assistance to schedule appointments, receive accompaniment to consultations, obtain translation services, and coordinate transportation.
- Scheduling and confirming medical appointments.
- Transportation service to and from appointments.
- Accompaniment and translation during medical consultations.
- Assistance with paperwork and medical procedures.
- Post-appointment follow-up to ensure your satisfaction and well-being.
To become a member, you can visit our office in Yucatan, call us by phone, or register through our website. We will provide you with all the necessary information and guide you through the registration process.
Our operating hours are Monday to Friday from 9:00 a.m. to 6:00 p.m. and Saturdays from 9:00 a.m. to 1:00 p.m. However, we offer emergency assistance and support 24/7 for our members in case of need.
Yes, we offer accompaniment and translation services for appointments both at private clinics and IMSS. We ensure that you receive the necessary support at any medical institution you choose.
Although we are not an emergency medical services company, we offer assistance and coordination in emergency situations for our members. We can help you contact emergency medical services and coordinate necessary transportation and accompaniment.
Yes, translation and language accompaniment services are included in the membership. We ensure that communication between you and your medical providers is clear and effective.
We accept payments by credit card, debit card, bank transfers, and cash payments. We also offer monthly, quarterly, or annual payment options for added convenience.
Currently, our services are available in Yucatan.
You can contact our customer service by calling 999-740-5819, sending an email to help@healthitinerary or through our website in the “Contact” section. We are here to assist you with any questions or needs you may have.
Yes, you can cancel your membership at any time. We ask that you notify us with at least 30 days’ notice to process your cancellation properly. Depending on the terms of your membership, there may be some terms and conditions applicable to refunds.